Research papers on customer satisfaction of mobile handsets

A total of samples have been collected by using the simple random sampling method. The cell phone services should be given low price offer to contact another phone, and also given friends number, they get more sales in the market and to improve more services is better in the marketing.

project report customer satisfaction samsung mobile pdf

The present study reveals that Airtel is the dominant leading mobile service provider in our puducherry town and other service providers to improve their services among the mobile users.

A survey in Denmark forms the empirical basis for the study, and the hypotheses are tested and discussed.

Customer satisfaction on mobile phones

Castells, M. Tweens' loyalty is lower than what is experienced for adults and the relationship between satisfaction and loyalty is very weak. Sex 3. Sex Findings on this combination have not been published previously. The low degree of loyalty in this market may not necessarily be the case in other markets. Butt, M. For analysis chi-square, measures of central tendency and coefficient of variation were used. Naveenand V. Hence it is concluded that is no influence of reason for selection present service provider by sex and Marital Status.

Sex 3. Airtel connection in preferred by most of the consumers in the study area. The study was built upon six key attributes service features, connection fee, access cost, cell to cell phone rates, call rates and free calls related to mobile.

Mohsin and Run, E. Sathish et al.

Customer satisfaction towards samsung mobile phones

The low degree of loyalty in this market may not necessarily be the case in other markets. Practical implications — The paper presents findings, which are useful for mobile phone marketers' marketing strategy and promotional plans towards tweens. The variables considered for the study were consumer demographics, consumer satisfaction with the existing service provider. Ho2There is no significant association between demographical variables and level of satisfaction on various services of cell phone services providers. Mariappan 8 conducted a study on the sensitive issue of banning of mobile phones within the collegiate premises. Sathish, K. Table 2 Relationship between level of awareness of various cell phone service and Socio-Economic Status Factor Chi-square d. A survey in Denmark forms the empirical basis for the study, and the hypotheses are tested and discussed. To measure the level of awareness of various cell phone 8 Mariappan, P. The 97 research showed that consumers with prior experience about a product can predict their choices relatively well , although Respondents tended to overestimate the importance of features, call rates and free calls and underestimate the importance of a monthly access fee , mobile to mobile phones rates and the connection fee. Anandaraj, Research Scholor, St. Hence it is concluded that is no influence of reason for selection present service provider by sex and Marital Status.

Sex The secondary data for the study is collected from different sources such as related journals, articles, newspapers, magazines, internet, periodicals, books, reports, publications of associations related to mobile phone service providers Statistical tools The collect primary data are subject to various statistical techniques from descriptive statistics like Mean, Standard deviation and co-efficient of variation, chi-square test.

The primary data for the study is collected directly from target Respondents through structured questionnaire.

Research papers on customer satisfaction of mobile handsets

The low degree of loyalty in this market may not necessarily be the case in other markets.

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